From: Mark Hemhauser <[log in to unmask]>
Date: Thu, 10 Mar 2016 17:17:41 -0800

Thanks for that info Karen. I've added your comment to our four year running
Gale usage data spreadsheet, which was just released to our librarians
yesterday.

Mark Hemhauser
Head of Acquisitions, The Library
250 Moffitt Library, MC 6000
University of California, Berkeley
Berkeley, CA 94720-6000



-----Original Message-----
From: "McKeown, Karen" <[log in to unmask]>
Date: Thu, 10 Mar 2016 21:36:16 +0000

Hi Ann, I want to respond to the last post on the listserv about Gale usage
data  from Ian Singer at Credo which has a thread including Libby Cass, Mark
Henhauser, and Heather Reid.  Here is the response I wanted to provide in
the hopes it helps with understanding usage trends.

Thanks, Ian, for endorsing us as a solid partner and testifying to the fact
that Gale is a company of very, very decent people!  (how can we consider
you a “competitor” when you say such nice things?)

As for the recent questions about usage reporting, here is some detail to
provide insight into the usage trends across Gale products over time.  Prior
to January 2014, retrievals and full-text retrievals included those from
federated search engines, meaning that when a federated search engine
searched Gale resources, it logged a retrieval for each article it brought
back to the user, regardless if the user clicked to view the article.  From
January to March 2014, Gale made a couple of changes to better reflect
actual usage: 1)  the implementation of changes to ensure compliance with
COUNTER 4 standards and 2) the removal of retrievals from federating
searches.
Usage since that time frame reflects only when a user clicks to view
retrievals.  We hope this helps! If you would like more information, our
Customer Success team is happy to discuss ([log in to unmask]).

Thanks,

Karen

Karen Resch McKeown
Director, Product Discovery, Usage and Analytics Gale | Cengage Learning
27500 Drake Road, Farmington Hills, MI 48331-3535
(o) 800-877-4253 ext. 8438 | (e) [log in to unmask] | (m)
248-826-7533 www.gale.cengage.com