From: "Snead, Barbara" <[log in to unmask]>
Date: Tue, 25 Mar 2014 13:33:01 +0000

Hi Anna (and list),

The Chronicle itself offers a "premium" institutional subscription
which provides domain level access

(see this example: http://library.scottsdalecc.edu/chronicle_domain).

Using this, faculty at subscribing libraries must first create an
account using their official email address (which presumably includes
the institution's domain name). Here at Goucher College, we opted not
to pay the extra fees for this, thus we experience the same problem.
We try to coax our faculty and staff to use the links we provide,
which include the EZProxy prefix, but I agree that it's an uphill
battle. Recently our IT department created a redirect link to the
Chronicle for this purpose, but it still requires faculty to remember
that special URL, so we argued against this. Although the Chronicle
may be the most popular title, we all of course provide site licenses
to many other journals for which alerts can be set up, so pointing the
faculty to the library pages still seems the preferable option.

Kind regards,

Barbara

Barbara Snead
Associate Librarian for Collection Services
Goucher College Library
1021 Dulaney Valley Rd.
Baltimore MD 21204
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-----Original Message-----

From: Anna D'Agostino <[log in to unmask]>
Date: Mon, 24 Mar 2014 16:46:18 +0000

Dear Colleagues:

The Loyola/Notre Dame Library has a site license subscription with IP
authentication to the Chronicle of Higher Education.  Do any of you
have a solution to the problem described below? If so, could you
please email or call me ([log in to unmask] or 410-617-6844) and
let me know how you solved it? Thank you very much!

Our faculty don't typically access the Chronicle from the library's
home page.  Many of them receive "alerts" and other emails from the
Chronicle. Some of the articles in the emails have locks by them.  The
links to the 'locked' articles will work on campus, but if the faculty
member is reading his or her email from off-campus, the links will
lead to a message saying that "This content is available exclusively
to Chronicle subscribers" with a prompt to log in.  (This is because
they are not being authenticated via our proxy server). Is there any
way around this? How do you handle this issue?

If you are experiencing this same problem and do not have a solution,
I encourage you to contact the Chronicle and let them know about it.
The more libraries mention this, the more likely they are to fix it!

Thank you for your help.

Sincerely,

Anna

Anna D'Agostino
Electronic Resources Librarian
Loyola/Notre Dame Library
Baltimore, MD 21212