From: "Hamill, Cheryl" <[log in to unmask]>
Date: Fri, 2 Feb 2018 01:50:14 +0000

No solution to offer sorry but you may have more success with a
posting to the EZproxy list?
https://www.oclc.org/support/services/ezproxy/documentation/list.en.html

Cheryl


Cheryl Hamill, FALIA, AALIA (CP) Health | Head of Department
Library & Information Service for staff in EMHS and SMHS (from bases
at Fiona Stanley and Royal Perth Hospitals)
South Metropolitan Health Service

Ground Floor, Education Centre, Fiona Stanley Hospital
11 Robin Warren Drive, Murdoch WA 6150
Locked Bag 100, Palmyra DC, Western Australia  6961
T: (08) 6152 2465 | F: (08) 6152 8059
E: [log in to unmask]
E: [log in to unmask]
southmetropolitan.health.wa.gov.au
selibrary.health.wa.gov.au/


-----Original Message-----
From: "Schell, Mary Beth" <[log in to unmask]>
Date: Thu, 1 Feb 2018 12:11:48 +0000

I have a bit of a problem. We subscribe to NEJM's Journal Watch and
our remote access is handled through EZ-Proxy (OCLC). Our problem
originally was an infinite spin - the page wouldn't load.

When we first reported the problem, NEJM's solution was to send us to
another customer who had had the same problem and had a link we could
use. Good news, that solved the problem we were having, but created a
new one.

We can get in, it loads but now it treats the user as if they aren't
authenticated at all. When they click a link it pops up a sign-in
screen you will see a pop-up a message to purchase a subscription.

If anyone has experienced this we'd really like to talk to you.

If anyone has a trick to get NEJM to answer email that would be useful
as well since they seem to have stopped answering mine

Mary Beth Schell
Director, NC AHEC Digital Library (ADL)
UNC Chapel Hill Health Sciences Library
CB #7585
Chapel Hill, NC 27599
919-966-3124
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http://library.ncahec.net
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