From: "N. Gupta" <[log in to unmask]> Date: Wed, 29 Oct 2014 13:47:19 -0500 This brings up the matter of consolidation centers operated by Swets Group of companies in countries such as Netherlands, Germany, United States, United Kingdom, and Russia—consolidating thousands of subscriptions for institutional customers worldwide. Publishers have been shipping print copies of journals to these centers, where they were consolidated with other subscriptions for the customer, and shipped periodically (often monthly) to the customer. Since the bankruptcy, even if the consolidation centers have received the shipments, likelihood is that they have not been shipped to customers. Many of the publishers who had the end user addresses, have already switched the mailing to the customer addresses. Also, a number of customers have proactively approached the publishers and requested that copies be sent to them directly. However, we understand that there are still many publishers, particularly small- to medium-sized, who are continuing to send subscription copies to Swets consolidation points—they do not have customer addresses, and the customers have not approached them. If you are a publisher facing this situation, you may be well-advised to withhold shipments to Swets consolidation centers, contact the customers if you have their details, and arrange to deliver copies directly to customers. If you are a customer affected by this situation, you may wish to contact the journal publisher, claim your subscription and request the copies be sent to you directly. If requested, subscription agents/intermediaries should provide publishers with the customer details. Publishers who have not made this request, now may be a good time to do so and keep up-to-date customer information in your records – not some mailbox at a consolidation center. NAWIN GUPTA, Principal INFORMED PUBLISHING SOLUTIONS, INC. +1 773-685-2007 [log in to unmask] www.IPSIg.com -----Original Message----- From: Gary Price <[log in to unmask]> Date: Tue, Oct 28, 2014 at 10:39 AM Ann: I saw the item posted on Liblicense re Swets ending all services. This post has more details including sections on payments to the company and filing claims. http://www.infodocket.com/2014/10/28/termination-swets-says-all-services-will-end-in-the-near-future/ Gary D. Price, MLIS Co-Founder and Editor, Library Journal's INFOdocket.com Co-Founder and Editor, FullTextReports.com Information Industry Analyst Librarian http://INFOdocket.com http://FullTextReports.com