From: Ann Shumelda Okerson <[log in to unmask]> Date: Thu, 20 Nov 2014 12:21:09 -0500 Hello, All: one of our colleagues writes that it is possible for libraries to get information about their Swets prepayment. However, for this information libraries are to be assessed a non-refundable charge of 2500 Euros. This fee is not applicable to libraries that did business with a Swets European office, but it is applicable to those who worked with the North American office. Anyone on this list have more information about the whys and hows of this policy? Any way to avoid the charge? Thank you, Ann Okerson