From: "Rodriguez, Michael" <[log in to unmask]> Date: Wed, 13 Apr 2016 19:18:04 +0000 In order to troubleshoot remote access problems with licensed electronic resources, vendors and Ezproxy hosts are known to ask libraries for test credentials—a single sign-on username/password equivalent to those used by affiliates (faculty, students, and others officially affiliated with the Licensee and explicitly covered by the license). These credentials can be used to test access and expedite troubleshooting, but also, obviously, to gain access to licensed resources by nonaffiliated personnel (vendors). However, the LibLicense model does not mention “temporary access by external parties for the sole purposes of troubleshooting” or include other explicit language. Is this kind of temporary troubleshooting access implicitly covered in licensing agreements? What kind of language are you using to make coverage explicit? Many thanks, Michael Michael Rodriguez Electronic Resources Librarian University of Connecticut Libraries 369 Fairfield Way, U-1005B Storrs, CT 06269-2005 [log in to unmask]