Date: Tue, 21 Jun 2016 23:42:21 +0000

But, often times they have to then "pay for it".  Speed is one thing - I appreciate it, but buying it on their dollar, at least as I am told - not a pleasant experience.  Springer charges $40 per chapter, article.  I am not going to do that with library funds, thank you very much.  If you want it (as in your lack of planning does not constitute my emergency), pay for it.  Patient care emergencies - well, of course.  But serial "emergencies" are suspect.

-----Original Message-----
From: "Jim O'Donnell" <[log in to unmask]>
Date: Mon, 20 Jun 2016 18:35:51 -0700

Amazon v. ILL:  it's a cost question and Amazon will have advantages of scale.  Right now, in twelve cities, they're doing same day delivery on a lot of prime items -- it will be a while before we can compete at all on that, and meanwhile prosperous students who need this *now* for a paper they're writing will make a choice.  (I think that is an emerging problem for us in libraries:  they are used to getting crappy information instantly on the net and better information
today/tomorrow/48 hours from Amazon, so when we tell them our ILL commitment time is 2-5 days, they look at us funny and think of their
options.)

Jim O'Donnell
ASU