From: "Kearney, Richard" <[log in to unmask]> Date: Fri, 3 Aug 2018 12:57:36 +0000 When Joe says "you" (as in "When you outsource an essential service...."), he's not talking about YOU. He's talking about the people who actually make the outsourcing decisions because they have the institutional power to do so, no matter how much YOU may have warned them against it. Maybe one of these days they will listen to YOU about the dubious benefits of certain outsourcing decisions, but not today, so in the meantime YOU will just have to deal with it. - R. Kearney ________________________________ From: JJE Esposito <[log in to unmask]> Date: Thu, 2 Aug 2018 21:06:03 -0400 But that's the point. That's why they did it. I mean, honestly, what does anybody expect? When you outsource an essential service, you are hostage to the strategic aims of the vendor. Joe Esposito