From: Joanne Romano <[log in to unmask]> Date: Fri, 17 Aug 2018 22:34:39 +0000 I was wondering if anyone else who uses Open Athens was experiencing the same access problems as our library, in regards to our publishers who use Atypon as their platform provider. We've been noticing that all publishers who use Atypon as their platform provider are presenting access barriers, either by way of Captcha challenges that don't resolve, or by way of a "page loop" wherein the user tries to "Select your Institution" to log in with Open Athens, and upon doing so, is looped back to the exact same page. I've been working with Eduserv, owner of Open Athens, and they are trying to resolve this with Atypon. I do appreciate any feedback on this. It's very frustrating for our users who are attempting to access our licensed content, and I cannot get any response from Atypon directly. Thank you--I hope I can connect with some others who are seeing the same problem. Joanne Joanne V. Romano, MLS Head of Resource Management Texas Medical Center Library 1133 John Freeman Blvd. Houston, TX 77030 [log in to unmask] Office: 713-799-7144 Fax: 713-799-7844 www.library.tmc.edu