Dear Colleagues
Below are details of a part-time fixed term opportunity at COUNTER. Please do share this with those in your networks who may be interested.
Kind regards
Lorraine
COUNTER Technical Support Specialist and Helpdesk
About the role
This role is focused on supporting Release 5 of the COUNTER Code of Practice. It’s a diverse role and is a great opportunity to get wide-ranging experience of usage metrics and SUSHI. You’ll be working closely with and supporting our volunteer Technical Advisory Group (TAG) and COUNTER community across the world. You’ll be helping the COUNTER community by resolving their queries and you will make sure that our support materials meet their needs.
This is an important new role, supporting the experts in the TAG develop and maintain the Release 5 Code of Practice. We aim to provide the COUNTER community of publishers, vendors, libraries and consortia with timely advice, which will help them implement and use the new usage reports in the most efficient and effective way.
Key responsibilities
About you
We’re looking for a smart, practical person who can wear many hats, has a collaborative style, and determination to help. You’ll be a quick learner and ideally have an understanding of COUNTER usage reports and SUSHI. You’ll have a blend of analytical skills and customer service skills. You’ll be able to build relationships with our members and serve their diverse needs - from the very technical to the straightforward. You are:
· Ideally familiar with COUNTER usage reports and the COUNTER_SUSHI API specification.
· Able to balance a diverse role providing a wide range of support.
· Experience helping customers and solving problems in collaborative and calm manner.
· Able to communicate technical issues to a non-technical audience and use open questions to find the underlying issue when queries are not clear.
· Strong written and verbal communication skills with the ability to communicate clearly.
· A global perspective - we have member organizations from across the world.
· Extremely organized and attentive to detail.
· Experience REST/JSON is desirable.
About COUNTER
We provide the standard that enables the knowledge community to count the use of electronic resources. Release 5 of our Code of Practice became effective in January this year, ensuring that vendors and publishers can provide their library customers with consistent, credible and comparable usage data.
We are a membership organisation with global membership.
Employment Type
Part-time, fixed-term contract for c.6 months. Hours will be between 16-24 per week and remuneration 12-15k, depending on skills, experience and
number of hours.
Location
It is anticipated that the Technical Support Specialist will work from home (providing their own laptop, hardware and software). They can be based anywhere in the world but must be available for TAG meetings which usually take place at 3pm UK time, and catch up call with the Project Director based in the UK and other ad hoc calls from time to time.
To apply
If you’d like to join the COUNTER team and support our TAG, please send a cover letter and your CV to
[log in to unmask] . Deadline: 19 July 2019. We look forward to finding out about you!
No agencies please.