VENUE: BEST WESTERN MERIDIAN HOTEL, NAIROBI, KENYA

COURSE FEE: 1200USD

Office Telephone: +254-702-249-449

Register as a group of 5 or more participants and get 25% discount on the course fee.

Send us an email: [log in to unmask] or call +254-702-249-449

INTRODUCTION

Crisis comes in various forms. For any entity, whether it’s big or small, emergencies that can disrupt the smooth running of operations are bound to occur, thus it is essential that every organization possesses functional tools and techniques for dealing with extremities. Effective design and implementation of crisis management system can enable organizations to counter and respond quickly to any looming crisis, therefore supporting the business continuity and preventing the occurrence of immense harm to the workforce and stakeholders.

This extensive training provides an all-inclusive coverage of crisis management activities, from preparation and implementation all the way to risk mitigation and compliance. Particular attention will be given to the functional structure of Crisis Management System along with the procedures and global best practices. The program will support its attendees with workable methods, practical tools and essential skills for making effective instant decisions at different stages of crisis.

COURSE OBJECTIVES

At the end of the course, the participants will be able to:

Demonstrate comprehensive understanding of Crisis Management terms and definitions
Comprehend Key aspects of Strategic Crisis Management
Develop Incident Management arrangements for the organization
Design and validate an effective crisis management plan
Manage incidents and organizational crisis through following corresponding plans
Apply practical tools for identifying incidents and potential threat areas
Generate ownership and responsibility of all stakeholders ensuring efficient response to crisis
Set up and Run crisis management command center
Define the roles and responsibilities of crisis management team.

DURATION

5 Days

WHO SHOULD ATTEND

This training course is suitable to a wide range of professionals but will greatly benefit:

Crisis Management Professionals and Specialists
Security Managers and Officers
Government Representatives involved in crisis management
Senior and Mid-Level Managers and Supervisors
Internal Audit and Control Specialists
Facility Managers
Risk and Compliance Officers
Anybody interested in crisis management and response.

COURSE CONTENT

Day 1

Defining the Crisis
Understanding Crisis Management and its importance
Ways for Managing crisis
Determining Contemporary business risks, their range and scope

Day 2

Types of Crisis
Physical and Non-Physical Damage Crisis
Developing and Implementing Emergency Plans
Business Continuity and Prevention Plans
Business Resumption and Emergency Response Plans.

Day 3

Understanding the Process of Crisis Management
Pre, Acute and Post Crisis Stages
Steps for Crisis Management
Mitigation Processes
Crisis Management and Communications
Developing and Implementing Business Continuity Management strategy
Command and Control Issues: Operational, Tactical and Strategic
Reputation Management.

Day 4

Crisis Management Structure
Executive Management team, its roles and responsibilities
Crisis Management Team, its roles and responsibilities
Crisis Communications Team
Crisis Communications Policy
Crisis Management Plans, their implementation and validation
Incident Management and Aftermath
Alerting & Warning.

Day 5

Command Center and Crisis Management Checklist
Putting Crisis Management Plan into action
Post Incident Actions and Evaluations
Leadership after the Crisis: Rebuild, Reassure, Review & Restore
Updating Crisis Management Plan
Risk Management and Mitigation

Comparing Crisis Management and Risk Management

GENERAL NOTES

This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
Training manuals and additional reference materials are provided to the participants.
Upon successful completion of this course, participants will be issued with a certificate.
We can also do this as tailor-made course to meet organization-wide needs. Contact us to find out more: [log in to unmask]
The training will be conducted at SKILLS FOR AFRICA TRAINING INSTITUTE IN NAIROBI KENYA.
The training fee covers tuition fees, training materials, lunch and training venue. Accommodation and airport transfer are arranged for our participants upon request.
Payment should be sent to our bank account before start of training and proof of payment sent to: [log in to unmask]

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