VENUE:
BEST WESTERN, MERIDIAN HOTEL, NAIROBI, KENYA
Office
Telephone: +254-715-310-685
Register
as a group of 5 or more participants and get 15% discount on the course fee.
Send
us an email: [log in to unmask]
or
call +254-715-310-685
INTRODUCTION
The
very first impressions are often made within first few seconds of a meeting with
another person. Among other things, this course helps you leave a great first
impression. It also addresses how to deal with others in a business
setting taking into account differences in culture and region. Participants will
also get tips on how to apply proper manners and business etiquette in many
different settings. In addition, many diplomatic 'incidents' occur due to the
personnel's lack of understanding of various protocol standards. Therefore, a
portion of the course is dedicated to introducing the international rules of
protocol that need to be implemented during formal occasions and
visits.
DURATION
10
days.
TARGET
AUDIENCE
Personnel
officers, public relations professionals, event’s organizers, personal
assistants, employees in the hospitality business and all those whose position
requires dealing and interacting with important persons in both government and
private sectors.
OBJECTIVES
By
the end of the course, participants will be able to:
Explain
how to behave correctly in both business and social situations
Describe
how to interact and communicate effectively with different types of
guests
Demonstrate
appropriate personal and professional conduct
Plan
VIP visits and formal occasions while executing the role of the ideal
host
Apply
proper communication etiquette
Implement
different variations in protocol and etiquette from different cultures, nations
and regions
Schedule
and plan for an event effectively
Troubleshoot
event plans to identify potential problem areas before they emerge
Adopt
the appropriate protocols
Understand
events budgeting and costs management
Identify
appropriate event marketing media for planned events
Understand
event safety practices and regulations
Ensure
adoption of effective communication channels and techniques in
events.
Understand
post-event management requirements
COURSE
OUTLINE
Definitions
and concepts
Guiding
principle
Importance
of etiquette in business
Importance
of protocol in business
The
importance of manners
Creating
the right corporate image
Six
basic principles
Module
2: Achieving communication success
Communication
levels and definitions
The
four principles of communication
Elements
of the communication process
Communication
delivery aspects
Barriers
to effective communication
Overcoming
communication barriers
Communicating
across cultures
Managing
perceptions and biases
Communication
key qualities
Listening
etiquette
Module
3: Personal and professional conduct
Universal
expectations for behavior
Etiquette
for formal occasions
Handling
difficult personalities
Four
choices for dealing with various behaviors
International
business etiquette
Customs
and cultures
Best
practices
Module
4: Planning and hosting VIP occasions
Preparation
for official visits
Protocol
at events and summits
Key
qualities of the ideal host
Seating
strategies
Risk
and contingency planning
Mistakes
to avoid
Meeting
at airports
Module
5: Proper communication etiquette
Phone
etiquette
Meeting
etiquette
Email
etiquette
Titles
and forms of address
Exchanging
gifts
Module
6: Variations in protocol and etiquette
Administrative
protocol
Flags,
anthems and logos
Awkward
situations and solutions
Panoramic
view of variations
Module 7: Events Management Foundation
Reasons
for event proposal
Importance
of the event
Format
of the event
Timeline
of the event
Event
location
Different
responsibilities
Resources
requirements for event success
Acquisition
of the resources
Benefits
of the event to the organization
Likely
Barriers the event
Overcoming
the barriers
Contingency
Plans Needed in the event
Module
8: Planning Process
Event
planning
Event
purpose and concept
Development
of an event management plan
Research
Community
and public consultation in event planning
Organizing
group/planning committee
Event
Timing
Day
Before Event
Event
Day
Module
9: Events Costs Management
Basics
of an Event Budget
Responsibilities
in the design of Budget?
The
Budgeting Process
Income
Sponsorship
Grant
funding sources
Raffles
and fundraising
Expenses
Cash
handling
Module
10: Events Logistics Management
Venue
Selection
Site
plan
Temporary
structures
Waste
management
Disability
access
Entry
and exit details
Waste
Disposal
Public
liability
Health
and safety permits
Security
Checklist
First
aid and emergency medical supplies
Emergency
procedures
Module
11: Marketing of an event
Event
marketing plan
Event
marketing media
Banner
Direct
mail
Noticeboards
o Media
Online
tourism and event websites
Online
news calendars
Signage
Professional
photography and video recording
Notifying
residents
Module
12: Event safety and regulations
Public
liability insurance
Risk
and opportunity management plans
Emergency
management plan
Contingency
plan
permits
and local laws
Traffic
management
Noise
levels
Security
Catering
Fire
management
Gas
cylinder safety
Contracts
Postponing
or cancelling the event
Module
13: Human resources planning for the Event
Staffing
Recruiting
volunteers
OH
and S
First
aid
OH
and S walk-through
Team
briefing (prior to event)
Module
14: Program
Program
schedule/run sheet
Audiovisual
Module
15: The Effective Communication in an Event
Importance
of good communication important
Barriers
to effective communication
Structuring
communication
Verbal
and Non-Verbal Communication
Business
Communication
Managing
people
Negotiating
Socializing
Giving
presentations
Module
16: Public Relations
Role
that Public Relation
Effective
Public Relation
Role
of Public Relation in events management
The
importance of corporate image and role of PR plays in the makeup of good
corporate image
Module
17: Introduction and Fundamentals of Protocol
What
Is Protocol
How
Different is Protocol from Etiquette and Diplomacy
Where
did it Originate from?
Application
of protocol in events
Module
18: Protocol in practice
How
to Address Various Office Bearers in Speech,
In
Letter Writing and when with Spouses
Reception
of VIPs
How
to Introduce People
Acceptable
Conduct when Facilitating Introductions
Dressing
for the Occasion
Cultural
etiquette
Module
19: Practical Sitting Arrangements
Sitting
Plan (U-shape; pod; circle; conference etc)
The
Main Table
Placing
the Host and the Guest of Honour
Table
Plans for Different Occasions
Social
luncheon or dinner
Place
Cards
Module
20: International Cultural Etiquette
Meeting
and Greeting
Names
and Titles
Body
Language
Corporate
Culture
Dining
and Entertainment
Dressing
Presentation
and Receive of Gifts
Module
21: Post-event management
Evaluation
Debriefing
Showing
appreciation
METHODOLOGY
The
instructor led trainings are delivered using a blended learning approach
and comprises of presentations, guided sessions of practical exercise, web based
tutorials and group work. Our facilitators are seasoned industry experts
with years of experience, working as professional and trainers in these
fields.
All
facilitation and course materials will be offered in English. The participants
should be reasonably proficient in English.
TRAINING
VENUE, LOGISTICS AND PAYMENT
Training
will be held at Afriex Training Centre,Nairobi Kenya.
The
course fee covers the course tuition, training materials, two break
refreshments, lunch, and study visits.
Accommodation
and airport transfer are arranged upon request by the participant.
This
training can also be tailor made for your institution upon
request. You can have it delivered in our training Centre or at a
convenient location.
For
further inquiries, please contact us on [log in to unmask]
Payment
should be made to Afriex Training Limited bank account before the start of
the training and receipts sent to [log in to unmask]
Upon
successful completion of this training, participants will be issued with an
Afriex Training Ltd certificate.