"Open access has become more important than ever – last year, as the COVID-19 pandemic spread, greater numbers of people turned to online information sources. With universities and libraries closed and scholars working from home, at DOAJ, we saw an increase of almost half a million individual users to the DOAJ website in 2020 – bringing the total number of individual users in the year to over 9 million, visiting over 33.5 million pages and spending almost 3 minutes on each page. "