From: Ann Shumelda Okerson <[log in to unmask]>
Date: Thu, 20 Nov 2014 12:21:09 -0500

Hello, All:  one of our colleagues writes that it is possible for
libraries to get information about their Swets prepayment.  However,
for this information libraries are to be assessed a non-refundable
charge of 2500 Euros.  This fee is not applicable to libraries that
did business with a Swets European office, but it is applicable to
those who worked with the North American office.

Anyone on this list have more information about the whys and hows of
this policy?  Any way to avoid the charge?

Thank you, Ann Okerson