From: Sherise S Kimura <[log in to unmask]>
Date: Mon, 20 Aug 2018 12:04:22 -0700

Hello, Joanne,

Thanks so much for posting.

We license OpenAthens through EBSCO and just implemented this summer.

We're seeing the Captcha challenges as well as the looping with "Select
your institution" that you describe. I wasn't sure of the cause, but have
been trying to resolve the issues with each provider as we discover them
(Sage--Captcha, ACS--looping, Annual Reviews--looping).

I've notified our EBSCO support team and hopefully they'll hear from
EduServ shortly. I really hope EduServ/EBSCO can resolve the issues with
each vendor, so that we don't have to.

Sherise

--

Sherise Kimura
Electronic Resources Librarian
Gleeson Library/Geschke Center
University of San Francisco
[log in to unmask]
(415) 422-5379



On Sun, Aug 19, 2018 at 10:43 AM, LIBLICENSE <[log in to unmask]> wrote:

> From:  Joanne Romano <[log in to unmask]>
> Date: Fri, 17 Aug 2018 22:34:39 +0000
>
> I was wondering if anyone else who uses Open Athens was experiencing
> the same access problems as our library, in regards to our publishers
> who use Atypon as their platform provider.
>
> We've been noticing that all publishers who use Atypon as their
> platform provider are presenting access barriers, either by way of
> Captcha challenges that don't resolve, or by way of a "page loop"
> wherein the user tries to "Select your Institution" to log in with
> Open Athens, and upon doing so, is looped back to the exact same page.
>
> I've been working with Eduserv, owner of Open Athens, and they are
> trying to resolve this with Atypon.
>
> I do appreciate any feedback on this.  It's very frustrating for our
> users who are attempting to access our licensed content, and I cannot
> get any response from Atypon directly.
>
> Thank you--I hope I can connect with some others who are seeing the
> same problem.
>
> Joanne
>
> Joanne V. Romano, MLS
> Head of Resource Management
> Texas Medical Center Library
> 1133 John Freeman Blvd.
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> Houston, TX 77030
> <https://maps.google.com/?q=1133+John+Freeman+Blvd.+%0AHouston,+TX+77030&entry=gmail&source=g>
> [log in to unmask]
> Office: 713-799-7144
> Fax:   713-799-7844
> www.library.tmc.edu
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.library.tmc.edu&d=DwMFaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=G8CV-oufl37j-NxeHUpDSRfXmPC6S9Bs5QAt7M0sCKE&s=BvszyK1_rWdV5N4NWp-mFgXp07MzSjzuKGY0K6PP1Xg&e=>
>