From: "N. Gupta" <[log in to unmask]>
Date: Wed, 29 Oct 2014 13:47:19 -0500

This brings up the matter of consolidation centers operated by Swets
Group of companies in countries such as Netherlands, Germany, United
States, United Kingdom, and Russia—consolidating thousands of
subscriptions for institutional customers worldwide. Publishers have
been shipping print copies of journals to these centers, where they
were consolidated with other subscriptions for the customer, and
shipped periodically (often monthly) to the customer.

Since the bankruptcy, even if the consolidation centers have received
the shipments, likelihood is that they have not been shipped to
customers. Many of the publishers who had the end user addresses, have
already switched the mailing to the customer addresses. Also, a number
of customers have proactively approached the publishers and requested
that copies be sent to them directly.

However, we understand that there are still many publishers,
particularly small- to medium-sized, who are continuing to send
subscription copies to Swets consolidation points—they do not have
customer addresses, and the customers have not approached them.

If you are a publisher facing this situation, you may be well-advised
to withhold shipments to Swets consolidation centers, contact the
customers if you have their details, and arrange to deliver copies
directly to customers. If you are a customer affected by this
situation, you may wish to contact the journal publisher, claim your
subscription and request the copies be sent to you directly.

If requested, subscription agents/intermediaries should provide
publishers with the customer details. Publishers who have not made
this request, now may be a good time to do so and keep up-to-date
customer information in your records – not some mailbox at a
consolidation center.


NAWIN GUPTA, Principal
INFORMED PUBLISHING SOLUTIONS, INC.
+1 773-685-2007
[log in to unmask]
www.IPSIg.com

-----Original Message-----
From: Gary Price <[log in to unmask]>
Date: Tue, Oct 28, 2014 at 10:39 AM

Ann:  I saw the item posted on Liblicense re Swets ending all services.

This post has more details including sections on payments to the
company and filing claims.

http://www.infodocket.com/2014/10/28/termination-swets-says-all-services-will-end-in-the-near-future/

Gary D. Price, MLIS
Co-Founder and Editor, Library Journal's INFOdocket.com
Co-Founder and Editor, FullTextReports.com
Information Industry Analyst Librarian
http://INFOdocket.com
http://FullTextReports.com