From: Jessica Harris <[log in to unmask]>
Date: Thu, 18 Feb 2016 18:23:03 -0800

Hi Heather,
We've been gathering our usage for databases and noticed the same
thing. When I contacted Gale about it, I was told that it was due to a
platform change that's occurred and that our usage wasn't showing
correctly as a result. They said that they're looking into the root of
the problem, but were able to send me our usage in the meantime.

I hope this helps!

------
Jessica Harris
Head of Electronic Resources & Serials
Santa Clara University Library
500 El Camino Real, Santa Clara, CA 95053
[log in to unmask] or [log in to unmask]


On Thu, Feb 18, 2016 at 5:45 PM, LIBLICENSE <[log in to unmask]> wrote:
>
> From: Heather Reid <[log in to unmask]>
> Date: Thu, 18 Feb 2016 07:38:50 -0500
>
> Hi:
>
> We are in the process of assembling usage statistics for our online
> databases for the period 2012 to present.  We are noticing a
> significant drop off in apparent usage for all of our Gale databases
> from 2013 to 2014.  This makes me think that perhaps the vendor
> changed something about how they "count" somewhere in that time
> period.  I can -- and will -- reach out to Gale about this, but also
> was curious to find out if any other libraries have noticed a similar
> phenomenon?
>
> Thanks for your help,
> Heather
>
> --
> Heather Reid
> Dean, Library & Learning Resources
> Berklee College of Music
> [log in to unmask]
> 617-747-2603 office
> 978-821-1711 cell